Kixie Call Center Features

Automatic Call Distribution

Automatic call distribution, based on CRM fields, to connect callers to the agent best suited to help, avoiding lengthy hold times and complex phone menus.

Human Voice Detection

Advanced AI algorithms detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.

International Phone Numbers

Get local, mobile, and toll-free phone numbers in 65+ countries around the world, including Australia, France, Israel, the Philippines, South Africa, and the UK.

Compliant Caller

With Kixie's regulatory DNC (Do Not Call) compliance feature and proprietary algorithm, it's easy to stay compliant with DNC regulations without bogging your agents down with unnecessary manual list-checking.

Caller ID Reputation

Kixie's phone number reputation management tools prevent your phone numbers from showing up as "Spam Risk" or "Scam Likely" on the phones of your prospective and existing customers.

Call Conferencing

Get a dedicated conference line that anyone can dial into any time you're on the line. Or, simply merge as many calls as you like to create an impromptu conference call.

Call Recording

Automatic call recording with unlimited free cloud storage gives you a record of every call. Recordings are also accessible in your CRM or conversation intelligence software when integrated with Kixie.

Two-Party Consent Compliance

Stay compliant with FCC and TCPA regulations with call recordings that are automatically disabled for calls to two-party consent states and regions.

IVR Auto-Attendant

Interactive Voice Response (IVR) technology with custom recordings allow callers to navigate to the correct department without taking up your agents' valuable time.

Ring Groups

Set incoming calls to ring to a group of agents simultaneously, in a specific order, or in a round robin. Layer with IVRs and call queues for a highly capable, endlessly customizable call center experience.

DNC Compliance

One-click assistance to help ensure your team stays compliant with the FCC and FTC's regulations regarding the National Do Not Call Registry.

Inbound Call Queues

More incoming calls than available agents? No problem. Queue up incoming calls and greet callers with their estimated wait time, place in the queue, and options to leave a voicemail or request a call back.

Virtual Call Center

Keep your whole team in sync, no matter where in the world they're working from, with unified reporting, real time call data, leaderboards, and live call boards.

Call Routing

Route calls between agents, groups, external devices and more, with straightforward setup from your Kixie dashboard.

Auto-Callback

Automatically prompt agents to call back customers when they request a callback from the inbound call queue menu.

Screen Pop

Any time you're getting an incoming call, the Kixie dialer will automatically pop to the front of your screen if it is behind other windows or on a different desktop.

Call Center Analytics

See visual reports on everything from connection rate to dispositions, all in one central location in your Kixie dashboard.

Live Call Coaching

Listen in on calls in real time to train new hires, or let new hires listen in on your best agents' calls. Whisper directly to an agent to coach, or barge into a call and save the day.

Reporting Dashboard

Track live and historic call/team/number activity and analytics at a centralized place.

Business Snapshot

A high-level overview of your team or business' call data, including inbound and outbound call volume, connections, talk time, and missed calls — all in one place.

Live Leaderboards

Keep tabs on the performance of your agents, teams, and call queues with real-time leaderboards. Choose which metrics are most important to display on the big screen.

Bi-Directional CRM Integration

Calls, texts, outcomes, activities, and more, all synced automatically with your CRM. Bi-directional integration with all leading CRMs, including HubSpot, Pipedrive, Salesforce, Zoho, and many more.

Computer Telephony Integration (CTI)

Easily integrate with a wide variety of sales technology with a single click, enabling you to improve customer experience, create custom workflows, and increase productivity across teams.

Webhooks & API

Open API and webhook access gives teams the ability to integrate with thousands of software applications for practically limitless opportunities to improve processes and productivity.

New Lead Creation

Any time you make or receive a call from a number that isn't already in your CRM, Kixie automatically creates a new CRM contact for the number, with a contact name or company scraped from web databases.

Call Disposition Logging

Log default and custom dispositions in your CRM automatically after every call with just one click.

Local Presence

Create your own custom pool of your very own numbers, for one low price. Switch out numbers for free if they've been flagged as "spam" after too many calls.

Voicemail Drop

Save hours every day by skipping the voicemail while still leaving a message. Create unlimited voicemail drop recordings, so you've got something for every situation already queued up.

PowerCall

PowerCall combines our multi-line PowerDialer, ConnectionBoost local presence, bi-directional CRM integration, and other advanced features to get your team more connections in fewer dials.

Sales Dialer

Kixie uses industry-leading CRM integration and powerful automation tools to eliminate the boring tasks between calls.

Outbound Call & Text Cadences

Create automated calling and texting cadences for a structured outreach approach that takes you from cold lead to closed deal with ease.

Team SMS

Create a shared inbox for SMS messages to your business' phone number — allowing multiple agents to see and respond to incoming texts without the risk of duplicate or contradictory messages.

Scheduled Auto-Calls

Easily schedule an automatic call to go out on a future date, based on a calendar event in your CRM, Google or Outlook Calendar.

Automated Lead Caller

Achieve the fastest speed-to-lead with automated calling based on completed web forms, email opens, or link clicks.

Auto-SMS from Call Outcomes

Send automated followup text messages simply by dispositioning a call in your Kixie dialer.

Custom Automations

Create custom automations for calls, texts, or both to maximize the efficiency and productivity of your team.