An interactive voice recording (IVR), also referred to as a phone tree or auto-attendant, is a phone answering tool which plays a voice recording with numbered options for inbound callers. (“Please dial ‘one’ for sales or ‘two’ for support,” for example) It allows your customers to select the department or individual they want to be connected with for a smoother customer experience.
IVR AUTO-ATTENDANT
Easily Route Incoming Calls
Streamline your inbound calls with Kixie’s IVR auto-attendant. Automatically route callers to the right department, save agents' time, and enhance customer experience. Customize greetings and menu options to fit your business needs, all without additional fees.
Power Dialer Session
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Queued
148
Dialed
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Connected
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Avg Duration
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Help your sales team spend more time in conversations.
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Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
More connections, less hassle
Discover your hidden superpower. Sell with confidence and ease without those pesky tasks like voicemails, texts and follow-up emails slowing you down. Reach more leads in a fraction of the time with a robust power dialer coupled with cutting edge AI local presence.
Better record keeping
Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
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Customer-reported experiences with Kixie.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
You can set up as many IVRs as you would like, with the options for personalization being practically limitless.
Yes, you can route the options on an IVR to go to another IVR, a ring group, a specific agent, or a call queue.
No, there are no extra fees for creating more IVRs. However, adding an extra phone number to your account costs $5/mo per number.
There are several options for setting up your IVR greeting. You can choose to upload a pre-recorded .mp3 file, use the text-to-speech, or record your own voice directly in the dashboard.