Set Up a Group SMS Inbox for Faster Replies

New Feature: Skip IVRs and Voicemails with AI Human Voice Detection

Get to inbox zero faster with Kixie's group SMS tool. Create a Team SMS inbox, available to all of your customer service reps, so that incoming customer inquiries are resolved ASAP.

Team SMS Inbox

Create a shared SMS inbox in the Kixie dashboard, which all of your reps have access to.

Form Submission

Using HubSpot, connect your contact enrollment trigger, such as a form submission, to Kixie's Team SMS inbox.

Respond With a Text

Any rep can send a text to a customer or lead from the Team SMS inbox.

start free with kixie get your free demo

More automation inspiration

Workflow solutions to power your go-to-market teams

After business hours auto-reply

Sorry we missed you. Our business hours are M-F, 9am-5pm. Someone from [company name] will get back to you within 24-48 hours. Thanks for your text!

SMS

Appointment confirmation auto-reply

Hello [name], this is [company name]. We wanted to remind you of your upcoming appointment on [date] at [time]. Please text “Y” to confirm. Thank you!

SMS

At lunch auto-reply

Thanks for reaching out to [company name]. Sorry we can’t reply right now, you’ve caught us during lunch time! Someone from our staff will reach out at [time].

SMS

Setup a Group SMS Inbox For Faster Replies

Team SMS Inbox

Form Submission

Respond With a Text

follow us

More automation inspiration