For sales managers who run outbound teams that make a high volume of calls each day, it can be important to monitor team performance using a variety of measurements. Understanding the average duration between outbound calls can help give you a more accurate snapshot of the strength of your sales team.
Create a Kixie Webhook
Navigate to the Kixie dashboard, and select Manage > Webhooks from the left navigation. Then, select “+ADD” to create a new webhook.
Catch Hook in Zapier
Create a catch hook trigger in Zapier, for catching the End Call hook and logging the call.
Create a Google Sheet
This spreadsheet will calculate the average duration between calls made by the agents on your team.
Utilities Formatter in Zapier
Add a utilities formatter step to pull the Google Sheet ID that corresponds to each agent. Then, add a Lookup Spreadsheet Row action and a Create Spreadsheet Row action.
Send out Daily Report
Start by scheduling a time-based trigger in Zapier, which creates a new spreadsheet in Google Sheets. Then, add an action to delay until the end of the day. Finally, send it to the appropriate email inboxes.
