Auto-Create Zendesk Tickets with Call Outcomes in Kixie
When a rep finished a phone call, automatically trigger a Zendesk ticket to be created based on the call outcome. With Zapier, Kixie, and your CRM, you can set this automation up in minutes.
Catch Hook
In Zapier, catch the webhook from Kixie after a call is dispositioned.
Only Continue If
Create a filter to only continue if the disposition is "Create Zendesk Ticket".
Find Contact Record
Search for the contact in your CRM using the contact ID provided via the Kixie webhook.
Create Ticket in Zendesk
Using the contact's information from the CRM, create a ticket in Zendesk. Use data from Kixie to write the body of the ticket.
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