Contact Center

In today’s fast-paced digital world, efficient and personalized customer interactions are paramount. According to a report by Forbes, 73% of

In today’s business landscape, customer service is one of the most critical components of B2B sales. Companies must provide top-notch

Automatic Call Distribution (ACD) software has been around for decades, but it’s still one of the most effective ways to

Kixie Recognized As Top IVR System by Software Advice in 2022 To make the holiday season even merrier, we’re thrilled

If you’re new to the sales world, you may be wondering what sales force automation is, and if it has

Proposal automation software has emerged as a game-changer for streamlining the sales process. These tools help sales teams create, send,

Why Should I Invest in Sales Automation Software? What Are the Best Sales Force Automation Software Tools? Get Started With

The coronavirus pandemic has had a profound impact on the nature of work. In the space of a few short

Sales and marketing teams know there is a lot of busy work that comes with the job. Whether it’s updating

Virtual phone numbers are becoming increasingly popular among businesses today, offering a range of benefits and features that can help

Gone are the days of needing an entire engineering or IT department to implement a new software for your organization.

Is Five9 right for your business, or is Kixie a better choice? If you’re reading this, chances are your business

Small businesses often face the challenge of providing exceptional customer service while working within tight budgets and limited resources. Contact

In 2024, sales teams are likely to be facing increased pressure to drive growth and revenue, with potentially fewer resources

Contact centers are the beating heart of many businesses – most of the revenue generating activities occur here, and a

Sales reps juggle numerous responsibilities daily in the dynamic realm of outbound sales. From cold calling new leads to booking

How many calls does it take to close a deal? That depends on your industry, your business, and of course

What is Workforce Management? The methods and tools that businesses adopt to maximize staff productivity are referred to as workforce

As a successful sales team manager or director, you’re probably already getting good results out of your sales team. There

The terms call center and contact center are often used interchangeably, but there is a significant variance in what they