New Feature: Skip IVRs and Voicemails with AI Human Voice Detection

Customer Support Software for Happier Clients

Provide the highest quality customer experience by leveraging an all-in-one phone system with features made for customer support teams.

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Better conversations

Help your reps reach their full potential. Be proactive and monitor calls and coach reps in real-time, and follow up post-call with call recordings. Integrate with leading conversation analytics tools for deeper insights, and flag words or phrases for quality assurance and compliance.

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CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.

IVR

Easy to set up IVR systems route callers to agents, groups, or call queues.

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Inbound call queues

Keep customers happy with estimated wait times and automated call backs.

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Automation

Automate tedious admin tasks so your reps can focus on helping customers.

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One of the best companies we have partnered with!

 

Kixie is very user-friendly and is a key component to our Customer Service team running efficiently. Kixie is extremely beneficial for us due to its integration with our current CRM (Salesforce). […] Not only is Kixie effective in our business operations but it is also priced very reasonably. Highly recommend this software for your needs!

Jen W. | VP of Operations