How Kixie Integrates with Zendesk
In Zendesk, Kixie will automatically create tickets off of your phone calls, complete with a call recording inside the ticket. If the person you are calling/being called by is already in Zendesk, then Kixie will automatically create the ticket under that person’s name.
If the phone number of the person you are calling/being called by is not in Zendesk, then Kixie will still create a ticket, and will also create a new contact in Zendesk which you can modify as needed. For a video demo of our Zendesk dialer integration, press play below.
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