Call quality can make or break a sales conversation. Poor audio quality, delays, or dropped calls can disrupt conversations, diminish rapport, and ultimately harm engagement. By combining Kixie’s reliable PowerCall dialer with Gong’s conversation intelligence, sales teams can not only monitor and diagnose call quality issues but also understand how these affect overall customer engagement. Here’s how using Kixie and Gong together can improve call quality and boost sales interactions.
Why Call Quality Matters for Customer Engagement
Quality is key when it comes to sales calls. Clear, stable connections ensure that both parties can communicate seamlessly without interruptions, while poor call quality can lead to misunderstandings, frustration, and lost opportunities. Kixie and Gong together empower sales teams to identify and resolve quality issues early, paving the way for better engagement and rapport-building with prospects.
Steps to Reduce Call Quality Issues with Kixie and Gong
- Monitor Call Quality with Kixie: Kixie’s PowerCall dialer provides real-time indicators of call quality, alerting you to issues like network jitter or packet loss. When such alerts appear, reps can immediately take action to troubleshoot, such as switching to a wired connection or using recommended hardware to improve stability.
- Analyze Engagement Drops in Gong: Gong’s analysis helps you see how call quality issues correlate with customer engagement. If call quality dips are causing disengagement, you can use these insights to address root issues and adjust your approach in future calls.
- Set Up Cadences with Quality-Checked Messages: Using Kixie’s automated cadences, you can schedule follow-up calls or SMS when call quality is compromised, ensuring you still reach out with a high-quality interaction.
- Leverage Gong’s Feedback for Coaching: By reviewing call recordings and transcriptions in Gong, sales managers can identify specific quality issues (such as echo or volume issues) and coach reps on how to manage these challenges effectively.
Benefits of Using Kixie and Gong for Call Quality and Engagement
Improving call quality directly impacts your team’s engagement levels and helps build positive connections with prospects. Here are some of the key benefits of using Kixie and Gong together:
- Proactive Problem-Solving: With real-time monitoring and alerts from Kixie, your team can quickly address call quality issues before they affect customer engagement.
- Better Call Insights: Gong’s engagement data provides insights into how call quality impacts customer behavior, allowing you to make informed decisions about your team’s setup and technology needs.
- Enhanced Customer Experience: By addressing quality issues early, you can ensure smooth, frustration-free interactions that strengthen the relationship with prospects.
Best Practices for Maintaining High Call Quality with Kixie and Gong
Maintaining high call quality is essential for productive sales conversations. Here are some tips for keeping your team’s calls clear and professional:
- Use a Wired Connection: While Wi-Fi is convenient, a wired Ethernet connection offers more stable internet quality and is less prone to issues like jitter or packet loss.
- Equip Your Team with Recommended Hardware: Using high-quality headsets and microphones ensures that sound is clear on both ends of the call, preventing background noise and improving audio clarity.
- Monitor Quality Indicators Regularly: Kixie’s call quality indicators offer valuable real-time information. Train your team to keep an eye on these indicators and act quickly if issues arise.
- Review Call Quality Trends with Gong: Set aside time each week to review Gong’s call data and look for trends in quality issues, allowing you to take proactive steps to resolve them and enhance overall engagement.
Start Improving Call Quality and Engagement with Kixie and Gong
Combining Kixie and Gong is a powerful way to address call quality issues and improve customer engagement. By maintaining high call standards, your team can deliver a smoother, more professional experience. Try Kixie’s free trial today to see how better call quality and data-driven insights can transform your customer interactions.
