HubSpot
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ActiveCampaign
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Outbound sales is faster—and tougher—than ever. Prospects screen unknown numbers, regulators tighten rules, and every rep is expected to do the work of three. Dialer software has become the secret weapon: it slashes manual tasks, boosts connection rates, and feeds clean data back to the CRM.
But not all dialers are created equal. This guide cuts through the jargon, explains the four dialing modes, highlights must-have 2025 features, and compares nine top platforms—including Kixie, PhoneBurner, and JustCall—so you can pick the right fit for your team.
Contents
Quick-Look Comparison (Bookmark This)
| Tool | Dialer Type(s) | Ideal For | Stand-Out Edge | Starting Price* |
|---|---|---|---|---|
| Kixie | Power (+ 10-line parallel) | Growth-minded B2B sales teams | AI Human Voice Detection, 50k-number local presence pool | Contact Sales / 7-day free trial |
| PhoneBurner | Power | Remote reps who need unlimited minutes | Delay-free connect, built-in spam-flag fixer | $140 user/mo |
| JustCall | Power, Auto, Predictive | Voice + SMS outreach | Multichannel flows, AI coaching | $29 user/mo |
| Aircall | Power add-on | Teams wanting full cloud phone system | 100+ native integrations | ~ $30 user/mo |
| Mojo Dialer | Single & Triple Power | Real-estate & prospect-heavy teams | Up to 300 calls/hr | $99 license/mo |
| PowerDialer.ai | Parallel (+ AI) | Data-rich SDR orgs | AI voicemail cloning, live transcription | $99 user/mo |
| Salesforce Sales Dialer | Preview / Power | Salesforce-first orgs | Native Lightning UI | Minute blocks |
| Convoso | Predictive | Enterprise call centers | AI pacing, litigator scrub | Custom quote |
| CloudTalk | Power & Smart | SMB–mid-market | AI sentiment, agent assist | ~ $25 user/mo |
*Annual billing unless noted. Vendors adjust public pricing often—confirm current rates during evaluation.
Dialer Types Explained (Power, Predictive, Preview, Progressive)
| Dialer Mode | How It Works | Best When … |
|---|---|---|
| Power / Parallel | System dials one number per rep (single-line) or several at once (multi-line/parallel). Connects an agent only when a live person answers. | You need speed without risking abandoned-call fines—perfect for SDR sprints. |
| Predictive | AI forecasts when a rep will finish, then dials many numbers in advance so a call is waiting. | Large B2C teams that care more about volume than personalization. |
| Preview | Agent sees CRM details, decides to call or skip. | High-value, research-heavy outreach where context matters. |
| Progressive | Auto-dials the next number only after the agent clicks “Ready”. | Teams wanting steady pacing and zero abandoned calls (e.g., compliance-sensitive campaigns). |
2025 Must-Have Features (Beyond Simple Dialing)
1. Deep CRM Integration
Click-to-call, auto-logging, and bi-directional field updates with platforms like HubSpot, Salesforce, and Zoho are non-negotiable.
2. Local Presence + Caller-ID Health
Rotating local numbers and spam-risk monitoring can double answer rates.
3. Built-In SMS/MMS
One-to-one texts, triggered follow-ups, and 10DLC compliance keep multichannel flows under one roof.
4. Analytics & Reporting
Real-time dashboards, custom reports, and agent leaderboards turn raw calls into coaching gold.
5. AI Enhancements
Think call transcription, sentiment analysis, objection flagging, and voice detection that skips IVRs.
6. Compliance Toolkit
DNC scrubbing, TCPA safeguards, and easy opt-out tracking protect your brand.
How We Picked the Winners
We scored more than 20 dialers against the criteria above—weighting CRM depth, dialing speed, AI horsepower, compliance tools, ease of onboarding, real user reviews, and true cost per connected call. The nine products below rose to the top.
Deep-Dive Reviews
Kixie Power Dialer — Best All-Around for Fast-Growing Teams
Kixie’s multi-line PowerCall dials up to 10 lines simultaneously and uses AI Human Voice Detection to bypass voicemails and IVRs. Its ConnectionBoost™ pool of 50,000 numbers automatically picks a local caller ID and rotates out any that start to flag as spam. Add one-click HubSpot, Salesforce, or Zoho installs, real-time call coaching, and optional unlimited US/CA minutes.
Why reps love it: Five-minute setup, voicemail drop, and texts triggered by call outcome.
PhoneBurner — Unlimited Calls for Remote Reps
Browser-based power dialer with delay-free connects and a spam-flag fixer. Unlimited minutes eliminate overage anxiety for high-volume reps.
JustCall — Voice + SMS in One Window
Switch between power, auto, and predictive modes while AI scores calls and coaches reps. Texts, WhatsApp, and fax live under one tab—ideal for multichannel sequences.
Aircall — Cloud Phone System Plus Dialer
Add power dialing on top of IVR, call routing, and 100+ integrations. Great if you need a full business phone replacement, not just a dialer.
Mojo Dialer — Triple-Line Beast for Real Estate
Single- and triple-line options crank out up to 300 calls/hour. Loved by listing agents who need raw volume.
PowerDialer.ai — Parallel Dialing with AI Flair
Dials multiple leads at once, serves the first live prospect, then drops an AI-cloned voicemail to the rest—speed without predictive-dialer risk.
Salesforce Sales Dialer — Native & No-Frills
If Salesforce is your universe, this add-on keeps reps in Lightning while logging every activity automatically. Pay for minute blocks instead of seats.
Convoso — Predictive Power for Call Centers
AI pacing keeps abandon rates legal while litigator scrub and TCPA tools protect large B2C operations.
CloudTalk — Smart Dialer for SMB Budgets
AI sentiment, automatic call summaries, and a clean UI at ~$25 user/mo make CloudTalk a strong starter pick.
Lead Dialer FAQ (Short & Sweet)
Is a power dialer legal?
Yes—if you honor TCPA rules on consent, call times, and abandonment. Choose a platform with built-in safeguards.
Power vs. Predictive—what’s faster?
Predictive can reach 300+ calls/hr but risks abandoned calls. Multi-line power (like Kixie’s 10-line) hits 150–200/hr with lower compliance risk.
Will I need new hardware?
No. A stable internet connection (3 Mbps+ per agent) and a USB headset do the trick.
5-Step Checklist to Pick Your Perfect Dialer
- Estimate Daily Call Volume & Connect Rate
- List Must-Have Integrations & Channels
- Map Compliance Requirements (TCPA, GDPR, 10DLC)
- Calculate True Cost per Connected Call
- Run a 7-Day Trial With Live Leads
