Integrating Kixie’s calling and SMS tools with Gong’s conversation intelligence provides sales teams with seamless data sharing and insights. However, like any integration, issues can occasionally arise. Knowing how to troubleshoot these common problems can save time and keep your workflow uninterrupted. Here’s a guide to solving typical integration issues with Kixie and Gong, so your team can stay focused on engaging prospects.
Common Integration Issues and Solutions
While both Kixie and Gong are designed to work smoothly together, connectivity, permissions, and data-sync issues may occasionally cause interruptions. Here are the most common issues and their solutions:
1. Data Syncing Errors Between Kixie and Gong
If call data isn’t syncing from Kixie to Gong, this could be due to connectivity or permission issues.
- Solution: Verify that Kixie has the necessary permissions to send data to Gong. Check that your Gong account settings allow integrations and confirm that your API keys or tokens are correct and active.
- Additional Tip: Ensure both platforms are updated to the latest version, as outdated versions can sometimes disrupt data syncing.
2. Incomplete Call Records in Gong
Sometimes, calls logged in Kixie may appear incomplete or missing in Gong.
- Solution: Check the Kixie call logging settings to ensure calls are set to log automatically. Also, verify the internet connection during calls, as unstable connections can occasionally interrupt the data transfer.
- Additional Tip: Manually log any missing calls in Gong and observe if the issue persists. If so, contact support to investigate potential technical causes.
3. Permission Denials or Access Issues
If you experience access issues, it may be due to mismatched permissions between Kixie and Gong.
- Solution: Review and align user permissions on both Kixie and Gong. Ensure users have the right roles and permissions to access integrated features, as restricted access can cause disruptions in functionality.
- Additional Tip: Designate an account admin to regularly review permissions and ensure that all settings stay aligned across platforms.
4. Delays in Data Transfer
If there’s a delay in data appearing in Gong after a call is logged in Kixie, the integration may be experiencing a temporary slowdown.
- Solution: Check your Kixie and Gong accounts for any notifications about scheduled maintenance or downtime. If no issues are reported, consider increasing the refresh frequency within your integration settings.
- Additional Tip: Monitor data sync performance over a day to see if the issue resolves on its own. If delays continue, reach out to Kixie or Gong support for further troubleshooting.
Best Practices for Ensuring a Smooth Kixie-Gong Integration
To avoid common integration issues, keep these best practices in mind:
- Regularly Update Both Platforms: Ensure that Kixie and Gong are always updated to the latest versions to prevent compatibility issues.
- Assign an Integration Admin: Designate an admin to manage the integration, review permissions, and handle troubleshooting steps as needed.
- Monitor Integration Performance Weekly: Regularly review data sync logs and check for any missing call records to catch potential issues early.
Start Troubleshooting with Kixie and Gong
Ready to get the most from your Kixie-Gong integration? Try Kixie’s free trial today and experience how easy it can be to combine these platforms. If you encounter any issues, this guide will help you keep your integration running smoothly so you can focus on building customer connections.
