Business text messaging is a powerful communication tool that can help businesses stay in touch with customers and employees. SMS messages are fast, reliable, and offer a wide range of features that make them ideal for business communications. For example, business SMS messages can be sent to large groups of people at once, and they can be easily tracked and monitored to ensure delivery. Additionally, business text messaging can be used to quickly send alerts or notifications, making it an invaluable tool for business operations.
In short, business text messaging is a versatile and essential communication tool that offers a wealth of benefits for businesses of all sizes. Paired with the right SMS campaign strategy, business text messaging can even be an effective channel for growing sales and revenue.
These days, customers expect businesses to be available 24/7. But of course, businesses can’t be available all the time. That’s where auto-reply comes in. Auto-reply is a feature that allows businesses to set up automated responses to customer inquiries. This way, even when businesses are closed, customers can still get the information they need. And because auto-reply is powered by artificial intelligence, it can even answer basic questions and help customers troubleshoot simple problems.
We’ve compiled a list of 12 SMS templates that can be used for auto-replies in various situations, including responding to after hours messages from customers, confirming appointments, answering frequently asked questions, and more.
- New customer welcome auto-reply
- After business hours auto-reply
- We’ll get back to you soon: busy auto-reply
- At lunch auto-reply
- Message received auto-reply
- Appointment confirmation auto-reply
- Emergency services auto-reply
- Order status auto-reply
- Customer support auto-reply
- Sales rep out of the office auto-reply
- Opt-in response auto-reply
- Thank you auto-reply
New customer or member welcome text message
Thank you for choosing [company] as your [service]. Our team is committed to providing you with the best possible [service] experience. If you have any questions or need assistance, please do not hesitate to respond to this message. Thank you again for choosing [company] and we look forward to serving you.
Welcome to our community! We’re excited you’re here. As a member of [community name], you’ll have access to exclusive deals, events, and content. We can’t wait to get to know you better and welcome you into our family. Thanks for joining us!
After business hours auto response
Thank you for reaching out to us. Our business hours are Monday-Friday, 9am-5pm EST. We apologize for any inconvenience and would be happy to help you during business hours. Thank you for your interest in [company name]. Have a great day!
Thanks for reaching out! Our holiday hours are as follows:
– Christmas Eve: open until 2 PM
– Christmas Day: closed
– New Year’s Eve: open until 6 PM
– New Year’s Day: closed
All of us at [company name] hope you have a wonderful holiday season!
Thank you for your holiday greeting! We appreciate your holiday message and wish you the same. We would like to let you know that our office will be closed on [date] and will reopen on [date]. We apologize for any inconvenience this may cause and we hope you have a great holiday! Thank you for your understanding.
Peak hours busy auto-reply
Thanks for your message. You’ve caught us at an extremely busy time, but don’t worry, we’ll get back to you soon. If you need a faster response, pleas give us a call during business hours at [phone number]. Talk soon! – [company name]
You’ve reached me during busy hours. I’ll be unable to reply to your message until later. Thank you for your understanding. If you need an immediate reply, please reach out to [name] at [number] – you can text them, too!
Out to lunch auto response message
Thanks for reaching out to [company name]. Sorry we can’t reply right now, you’ve caught us during lunch time! It’s our mission to provide you and our employees with the best [service]. Someone from our staff will reach out at [time]. Thanks for your patience.
We’ve received your message auto-reply
We got your message, [name]. Thanks for taking the time to reach out to [company name]. Someone will be available to respond to your inquiry in [estimated time]. For non urgent requests, you can also reach us via phone at [phone number] or email us at [email address].
Appointment confirmation auto text message
Hello [name], this is [company name]. We wanted to remind you of your upcoming appointment on [date] at [time]. Please text “Y” to confirm. Thank you!
Thank you for confirming your appointment with us, [name]. This is just a friendly reminder to please fill out the forms we sent to you at [email], before you arrive to your appointment. This will cut down on the time you have to wait in our office. Thank you and looking forward to seeing you soon!
Emergency services auto-reply
Thank you for your message. We provide non-urgent medical appointment scheduling via this number. If this is a life-threatening emergency or someone is in immediate danger, please call 911.
Order status automatic text message
Get excited! Your order from [company name] is on its way! Order # [order number] should be arriving by [time] on [date]. Please keep an eye out for your package.
Customer support text message
Thank you for reaching out to our customer support team. We are currently experiencing a high volume of requests and will respond to your message as soon as possible. In the meantime, you may find the answer to your question in our FAQ section or in our online knowledge base. Thank you for your patience, and we apologize for any inconvenience.
Thank you for reaching out to our customer support team. We are currently experiencing a high volume of inquiries and are working hard to respond as quickly as possible. In the meantime, please see the following FAQ page for information on common issues [link to FAQs].
Out of the office auto-generated reply
Thank you for your text. I am currently out of the office and will be unplugged for a few days as I enjoy [place]. I will respond to your message as soon as possible when I return to the office on [date]. If you need immediate assistance, please contact [name] at [phone number]. Talk to you soon!
Thank you for your message. I am currently out of the office and will return on [date]. If you have an urgent question or concern, please contact my colleague [name] at [phone number]. Thank you.
Opting in or out to receive text messages auto-reply
You’ve opted in to receive messages from [business name]. To stop receiving messages at any time, reply “STOP”. Standard message and data rates may apply.
Thank you for your interest in our company! By replying “STOP” to this message, you are opting out of receiving future text messages from us. We’re sorry to see you go and we hope you had a good experience with our service. Thank you for your time!
Thank you text message response
Thank you for your order from [business name]! We appreciate your business and will work hard to get your purchase out to you as soon as possible. You should receive a shipping confirmation within 1-2 business days. In the meantime, please feel free to contact us if you have any questions or concerns. Thank you again, and we hope you enjoy your purchase!
Thank you for shopping with [company name]. We just did a little happy dance! We appreciate your business and will do our best to get your order to you as soon as possible. For updated tracking information, visit [website]. We hope you love your [product]!
