Kixie Release Notes – SP82
Planned Release Date: March 27, 2025

In this release, we focused on optimizing our core communication features and bolstering system stability. We’ve refined call handling and interface performance, streamlined data processes, and enhanced CRM integrations to deliver a more reliable and efficient experience. These updates not only ensure smoother operations but also empower you with the tools you need to stay ahead in a competitive market.

Major Enhancements

• Improved Call Handling in PowerList
  Calls now progress without getting stuck in dialing status, ensuring a smoother and more reliable calling experience.
• Refined PowerCall Interface
  The PowerCall UI has been updated to automatically collapse call details during navigation, resulting in a cleaner, more intuitive experience.
• Enhanced List Import
  Duplicate numbers are now flagged during list imports, helping maintain accurate and error-free data.
• Contact Upload Confirmation
  A new confirmation step in the contact upload process ensures that your contacts are properly received and processed for your campaigns.
• Optimized Dialpad Experience
  Keyboard numpad support and an improved dialpad interface make entering phone numbers faster and more user-friendly.
• Streamlined Product Management Access
  Adjustments have been made to the Manage Products section so that the appropriate users have access, reducing update delays.
• Enhanced Audio Quality in the Chrome Extension
  Noise reduction improvements now deliver clearer audio during your calls.

Telephony Updates

• Reliable Phone Number Synchronization
  Improved syncing of phone numbers linked to active campaigns ensures data consistency across your account.
• Stable SMS Messaging
  Resolved issues in SMS threads mean no more crashes or errors, even with longer text messages.
• Smoother Dialing Process
  The dialing process has been fine-tuned, eliminating the need for repeated actions to start calls.

CRM & Integration Enhancements

• HubSpot Integration Update
  The integration with HubSpot has been refined for improved compatibility, ensuring reliable data synchronization.
• Zoho Connection Fix
  Connection issues with Zoho have been resolved, providing a more consistent CRM experience.
• HubSpot Sync Reliability
  A previously encountered sync error with HubSpot has been addressed, enhancing overall integration performance.

UI & Dashboard Improvements

• Enhanced Number Management
  The agent dashboard now offers smoother management of numbers, making deletions and updates more straightforward.
• Consistent Dark Mode Experience
  Visual elements in dark mode—such as the reCaptcha section—have been adjusted for uniformity across the platform.
• Persistent Ring Group Settings
  Ring group configurations now save reliably, ensuring that your settings remain consistent.
• Improved Voicemail Dashboard
  Voicemails added via the dashboard now appear promptly, giving you better visibility and control.
• Revamped CRM Mapping Tool
  The UI/UX for viewing mapped data in PowerList and its setup has been overhauled for more efficient data management.

Performance, Stability & Logging

• Optimized Network Performance
  Enhancements to our GraphQL event handling significantly reduce network errors, leading to a more stable experience.
• Reduced Database Load
  Improvements during the contacts import process have minimized CPU load, contributing to overall system performance.
• Enhanced Error Monitoring
  Upgraded logging mechanisms provide faster detection and resolution of issues, ensuring a smoother operation.

Other Improvements

Improved Voicemail Email Delivery
The “Send Voicemail to Multiple Emails” feature has been refined so that voicemails are successfully delivered to all intended recipients.