New Feature: Skip IVRs and Voicemails with AI Human Voice Detection

Kixie Product Update — May 9th, 2023 – v2.28.x

We’ve just implemented several bug fixes for Kixie PowerCall. Let’s take a quick look at what’s new. 

Bug Fixes

Settings — “X” Button Behavior To Exit Settings

Previously, clicking the “X” button to exit a settings subpage of the PowerCall extension (User Settings, Queues, Audio, etc.) would result in unexpected behavior by either not closing the page or refreshing the screen. This has been fixed, and the X button performs as expected.

SMS

Duplicate SMS messages in Team SMS thread view

Fixed an issue where text messages in a Team SMS thread view would incorrectly show twice. Now all messages show as expected.

PowerDialer

Updated PowerList Notifications

Two PowerList related notifications have been updated.

Scenario 1 — Starting PowerList session but not subscribed to any PowerLists

  • Old message:
    • You need to subscribe to at least one PowerList before you can start the session
  • New message:
    • Cannot start a PowerDialer session while not subscribed to any PowerLists. Check the box next to a PowerList below to subscribe.

Scenario 2 — Clicking “Select All” or “Deselect All” when there are no PowerLists to select/deselect

  • Old message:
    • Could not update subscription status. Try again later.
  • New message:
    • No PowerLists available to subscribe or unsubscribe. Please visit the Kixie dashboard to activate or assign PowerLists.

Click-to-Call & Click-to-SMS Icon Displaying Too Large on Zoho Pages

Fixed an issue where the Click-To-Call and Click-To-SMS icons were incorrectly displaying larger than normal on certain Zoho pages. Now, the icons display normally.

Please feel free to reach out to us if you have any specific questions about any of these new features, or to share your thoughts on how we can improve Kixie even more.

We’ve just implemented several bug fixes for Kixie PowerCall. Let’s take a quick look at what’s new. 

Bug Fixes

Settings — “X” Button Behavior To Exit Settings

Previously, clicking the “X” button to exit a settings subpage of the PowerCall extension (User Settings, Queues, Audio, etc.) would result in unexpected behavior by either not closing the page or refreshing the screen. This has been fixed, and the X button performs as expected.

SMS

Duplicate SMS messages in Team SMS thread view

Fixed an issue where text messages in a Team SMS thread view would incorrectly show twice. Now all messages show as expected.

PowerDialer

Updated PowerList Notifications

Two PowerList related notifications have been updated.

Scenario 1 — Starting PowerList session but not subscribed to any PowerLists

  • Old message:
    • You need to subscribe to at least one PowerList before you can start the session
  • New message:
    • Cannot start a PowerDialer session while not subscribed to any PowerLists. Check the box next to a PowerList below to subscribe.

Scenario 2 — Clicking “Select All” or “Deselect All” when there are no PowerLists to select/deselect

  • Old message:
    • Could not update subscription status. Try again later.
  • New message:
    • No PowerLists available to subscribe or unsubscribe. Please visit the Kixie dashboard to activate or assign PowerLists.

Click-to-Call & Click-to-SMS Icon Displaying Too Large on Zoho Pages

Fixed an issue where the Click-To-Call and Click-To-SMS icons were incorrectly displaying larger than normal on certain Zoho pages. Now, the icons display normally.

Please feel free to reach out to us if you have any specific questions about any of these new features, or to share your thoughts on how we can improve Kixie even more.