Virtual call center

The Leading Choice for Call Centers

Keep your whole team in sync, no matter where in the world they’re working from, with unified reporting, real time call data, leaderboards, and live call boards.

Try Kixie Free

TRUSTED BY 5000+ REVENUE TEAMS WORLDWIDE

Remote coaching

Bring new reps up to speed and coach good reps to be great with live call monitoring and call whispering. The live call board gives you real time insights for all of your reps, including CRM contact data, cumulative stats and more. Review standout calls with CRM-synced call recordings and integrations with leading conversation intelligence tools.

Sales process insights

View side by side reports on all your agents’ dials, connections, call durations and more in the Kixie dashboard, which can be embedded in your CRM’s reporting page for a truly comprehensive birds eye view. It doesn’t stop there – view reports on voicemails, dispositions, automations, queues, ring groups, and much, much more.

Call from anywhere

Enjoy the simplicity of a worldwide unified system. Agents can make calls with Kixie from anywhere in the world for the same rates. Servers based strategically around the globe ensure the highest quality connections, no matter where your team is based. Time zone based calling hours ensure you’re only calling at the right times.

Learn more about Kixie

Discover how Kixie can save you time and help you connect with more leads.

Try Kixie Free
No credit card required

Keep distributed teams accountable.

Contact info from your CRM displayed in your dialer on every incoming call.

Learn More

Trigger automations to send emails, update records, schedule texts and more.

Learn More

AI-powered local presence automatically switches your number every call.

Learn More

The amount of setup options for incoming calls is great

Mainstreaming calls incoming for better customer service and historical record keeping is key in the industry our company is in. The main benefit is that we don’t have to have all agents in one location, so portability is great!

Diogo P. | Customer Service Manager

CRM Integration

Calling & texting integrated with any toolset.

Kixie has self-serve, out-of-the-box integrations with 25+ leading CRMs, helpdesks, conversation intelligence, automation platforms, and productivity tools. Webhooks and open API means our US-based team of experts will help you set up seamless integrations with thousands more.

HubSpot Integration

Salesforce Integration

Zoho Integration

Gong Integration

Pipedrive Integration

ActiveCampaign Integration

Slack Integration

Zapier Integration

View All Integrations

Frequently asked questions

Got a question? We’ve got answers. If you have some other questions, contact us here.

What is a virtual call center?

A virtual call center is not located in a physical location. Instead, call center agents work from home or other remote locations. Virtual call centers provide many of the same services as traditional call centers, but they have lower overhead costs and can be more flexible in terms of staffing. Virtual call centers are becoming increasingly popular as businesses look for ways to reduce costs and provide better customer service.

How can I start a virtual call center?

If you’re thinking about creating a virtual call center, a good place to start is with a VoIP phone system provider. A virtual call center typically uses VoIP technology to route calls to the appropriate agent, regardless of their location. Virtual call centers can provide significant cost savings for businesses, as they eliminate the need for expensive office space and equipment.

How much does a virtual call center cost?

Virtual call centers often have lower operating costs than traditional call centers because they do not need to maintain physical office space and equipment. You can learn more about Kixie’s pricing for call centers here.

Get started in 2 minutes, no credit card required

take a test drive