FTC National Do Not Call List Compliance
Ensure Compliance Without the Hassle
Automatically ensure all of your calls comply with the Federal Trade Commission’s (FTC) Do Not Call List. This is a crucial part of ensuring your call center compliance with federal regulations, and something all companies placing outbound cold-calls within the US should be aware of.
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More calls, fewer distractions
Your team can focus on making calls to potential customers who are interested in hearing from you, without worrying about accidentally calling someone who doesn’t want to be contacted.
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Ensure Compliance
Automatically prevent outbound calls to phone numbers registered on the FTC’s Do Not Call Registry, ensuring call center compliance to avoid fines and stay out of other legal hot water.
Calling Regulations
Don’t be a nuisance
No one likes to receive unwanted telemarketing calls, and by proactively avoiding these calls, you are demonstrating to your customers that you respect their privacy and preferences.
First impressions matterThe amount of setup options for incoming calls is great
Mainstreaming calls incoming for better customer service and historical record keeping is key in the industry our company is in. The main benefit is that we don’t have to have all agents in one location, so portability is great!
Diogo P. | Customer Service Manager
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Frequently asked questions
Got a question? We’ve got answers. If you have some other questions, contact us here.
What is the Do Not Call Registry?
The Do Not Call Registry is a free service provided by the Federal Trade Commission (FTC) which allows consumers to register their phone numbers and opt out of telemarketing calls. Once a number is registered, telemarketers covered by the National Do Not Call Registry have up to 31 days to stop calling.
Who is required to comply with the National Do Not Call List?
All telemarketing and phone sales businesses, including for-profit and not-for-profit organizations, must comply with the National Do Not Call Registry rules and regulations.
What happens if I violate the Do Not Call Registry rules and regulations?
Violations of the Do Not Call Registry rules and regulations can result in penalties and fines. The FTC can impose penalties of up to $43,280 per violation, and states can also bring legal action against violators.
What is the role of TCPA compliance in the national Do Not Call list?
Ensuring TCPA compliance is a crucial part of doing business in any outbound calling scenario, particularly when cold calling or telemarketing. The Telephone Consumer Protection Act (TCPA) was enacted in 1991 and gave the FTC and FCC the authority to establish a national do not call registry. Due in part to technological limitations, the FTC and FCC did not launch a do-not-call registry until 2003, when the rising number of people complaining about telemarketers using predictive dialers and the ease of creating a dependable do-not-call list compelled the agencies to take action.
Where can I get more information about the Do Not Call Registry rules and regulations?
You can visit the official FTC website at www.ftc.gov for more information about the Do Not Call Registry rules and regulations.
Who can register for the Do Not Call Registry?
Any individual in the United States with a personal or cellular phone number can register on the Do Not Call Registry.
How do I register for the Do Not Call Registry?
You can register for the Do Not Call Registry by visiting the official website at www.donotcall.gov or by calling 1-888-382-1222 from the phone number you wish to register.
Will registering for the Do Not Call Registry stop all telemarketing calls?
Registering for the Do Not Call Registry will stop most telemarketing calls, but not all of them. Certain organizations are exempt from the National Do Not Call Registry, including charities, political organizations, and survey companies.
Does the Do Not Call Registry expire?
No, once you register your number on the Do Not Call Registry, it will stay on the list permanently unless you decide to remove it.