An inbound call queue places incoming calls in line to be answered while agents are busy with other calls. Queued calls are distributed to the next available agent in the order they are received. Inbound call queues give callers up-to-date information about their place in the queue and estimated wait time and aim to decrease frustration for customers. Queues can also have a voicemail or callback option so customers don’t have to wait on hold.
INBOUND CALL QUEUES
High Call Volume, Low Stress
Enhance customer satisfaction with Kixie’s inbound call queues. Offer estimated wait times, queue positions, and options for voicemails or callback requests. Perfect for high call volumes and seamless agent interactions.
Power Dialer Session
Live
Queued
148
Dialed
12
Connected
3
Avg Duration
2:34
Currently Dialing
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Help your sales team spend more time in conversations.
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Kixie's AI Human Voice Detection uses advanced AI algorithms to detect the difference between a real person and a recording; automatically connecting you with a live person so you can have more meaningful conversations.
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Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
ConnectionBoost
ConnectionBoost combines local presence, number monitoring, and progressive caller ID to help teams manage outbound number reputation and pickup rates.
Local Presence DialingClean Caller ID Reputation
Kixie's phone number reputation tools help teams monitor outbound numbers and support remediation when inaccurate "Spam Risk" or "Scam Likely" labels appear.
Caller ID ReputationSupport Compliance Workflows
Support checks against the National Do Not Call Registry and your internal suppression lists. Customers remain responsible for their calling practices and legal review.
Auto-check DNC ListsCustomer Stories
Customer-reported experiences with Kixie.
"POWER DIALER = PRODUCTIVITY INCREASE! Seriously. Not only call volume but process improvement as well. Stop dialing now - download Kixie power dialer and get their excellent support for setup. You will be more relaxed - more focused - and more productive. Kixie kicks!"
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
If an incoming call is received outside of your business hours, you can adjust the “Outside Queue Hours Action” setting to determine how the call is handled (i.e., sent to voicemail, to a specific agent, hangup, etc.). It is also easy to configure your inbound call queue hours to be different from your regular business hours for further customization.
There is no limit to the number of call queues you can set up and have running on your account. You can configure as many call queues, IVRs, and ring groups as you see fit for your specific business needs.