An inbound call queue places incoming calls in line to be answered while agents are busy with other calls. Queued calls are distributed to the next available agent in the order they are received. Inbound call queues give callers up-to-date information about their place in the queue and estimated wait time and aim to decrease frustration for customers. Queues can also have a voicemail or callback option so customers don’t have to wait on hold.
INBOUND CALL QUEUES
High Call Volume, Low Stress
Enhance customer satisfaction with Kixie’s inbound call queues. Offer estimated wait times, queue positions, and options for voicemails or callback requests. Perfect for high call volumes and seamless agent interactions.
Power Dialer Session
Live
Queued
148
Dialed
12
Connected
3
Avg Duration
2:34
Currently Dialing
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Ditch the boring admin tasks and spend more time closing deals. All of your calls, texts, outcomes and recordings are logged in your CRM automatically, eliminating the guesswork and meticulous note taking from your sales process.
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Kixie's phone number reputation management tools prevent your phone numbers from showing up as "Spam Risk" or "Scam Likely" on the phones of your prospective and existing customers.
Caller ID ReputationEnsure Compliance
Automatically ensure all of your calls comply with the Federal Trade Commission's (FTC) Do Not Call List and any internal DNC lists specific to your company or team.
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Take a Test DriveFrequently asked questions
Got a question? We've got answers. If you don't find your answer below, you can contact us.
If an incoming call is received outside of your business hours, you can adjust the “Outside Queue Hours Action” setting to determine how the call is handled (i.e., sent to voicemail, to a specific agent, hangup, etc.). It is also easy to configure your inbound call queue hours to be different from your regular business hours for further customization.
There is no limit to the number of call queues you can set up and have running on your account. You can configure as many call queues, IVRs, and ring groups as you see fit for your specific business needs.