New Feature: Skip IVRs and Voicemails with AI Human Voice Detection
 

Answered Call Webhook

The Answered Call Webhook is triggered every time a call is answered. This will return all of the information from the phone call.
 
					{
  "data": {
    "callDetails": {
      "callid": "43618d92-0e41-4eaa-a63f-d63a1ec45b66",
      "businessid": xxxxx,
      "calldate": "2024-07-17T18:33:56.000Z",
      "fromnumber": "+12223334444",
      "tonumber": "+12223334444",
      "duration": "",
      "amount": "",
      "externalid": "43618d92-0e41-4eaa-a63f-d63a1ec45b66",
      "calltype": "outgoing",
      "callstatus": "answered",
      "recordingurl": "https://calls.kixie.com/43618d92-0e41-4eaa-a63f-d63a1ec45b66.mp3",
      "recordingsid": "",
      "tonumber164": "+12223334444",
      "fromnumber164": "+12223334444",
      "disposition": "not disposed",
      "fname": "Stan",
      "lname": "Test",
      "calleridName": "Test SM",
      "email": "test@kixie.com",
      "destinationName": "PowerList",
      "cadenceactionprocessid": "",
      "powerlistid": 118020,
      "HScalltype": "",
      "powerlistsessionid": 2117712,
      "extensionDial": 0,
      "toExt": "",
      "fromExt": "",
      "answerDate": "2024-07-17T18:33:56.000Z",
      "callEndDate": "",
      "transcriptionXd": "",
      "transcriptionStatus": "",
      "transcriptionS3Key": "",
      "customerNumber": "+12223334444",
      "businessNumber": "+12223334444",
      "crmlink": "https://crm.zoho.com/crm/EntityInfo.do?module=Contacts&id=0000002000032311016",
      "contactid": "1484182000032311016",
      "dealid": "",
      "webhookurl": "https://webhook.site/e33a1330-6e94-4d02-8f41-e8b8636bb268",
      "outcome": ""
    },
    "secondaryAction": "updatePowerCallReservedContacts",
    "calledfrom": "startAnsweredCallActions",
    "callAction": "OutboundCallAnswer",
    "callroute": {
      "name": "PowerList"
    },
    "crm": "",
    "powerlistContactDetails": {
      "result": {
        "powerlistContactId": "177116309",
        "powerlistId": "118020",
        "powerlistSpreadsheetId": "132137",
        "status": "answeredWaitingForOutcome",
        "rowNumber": "3",
        "phoneNumber": "12223334444",
        "phoneNumber164": "+12223334444",
        "email": "test@kixie.com",
        "firstName": "Customer",
        "lastName": "LastName",
        "title": "Tester",
        "companyName": "Kixie",
        "externalOwnerId": "",
        "crmContactId": null,
        "targetTimeZone": "UTC-8",
        "attemptCount": "2",
        "lastAttemptDateTime": "2024-07-17 18:33:53",
        "retryAfterDateTime": null,
        "ownerUserId": null,
        "reservedForUserId": "197095",
        "reservedDate": null,
        "nextCallRefresher": "",
        "refresherCreatedBy": "197095",
        "refesherUpdateDateTime": "2024-07-17 18:33:52",
        "outcome": null,
        "outcomeCreatedBy": "197095",
        "outcomeUpdateDateTime": "2024-07-17 18:33:52",
        "ssData": "{}",
        "createdDate": "2024-07-17 18:21:56",
        "targetTimeZoneDst": "UTC-7",
        "dstStartDate": "2024-03-10 00:00:00",
        "dstEndDate": "2024-11-03 00:00:00",
        "dstNextUpdateTimestamp": "2024-11-03 00:00:00",
        "statAnswered": "1",
        "statConnected": "0",
        "statTalkTimeinSec": "85",
        "lastDialOutcome": "Answered",
        "deferredReason": "Min. Duration Between Calls Applied",
        "machineDetected": "0",
        "machineNotDetected": "0",
        "mdAssisted": "0",
        "groupId": "6e57332b-af00-458c-ac35-47c4b7876bc9"
      }
    },
    "hookevent": "answeredcall",
    "businessid": "xxxxx",
    "webhookurl": "https://webhook.site/e33a1330-6e94-4d02-8f41-e8b8636bb268",
    "number": "+12223334444",
    "customernumber": "+12223334444",
    "businessnumber": "+12223334444"
  }
}